faqs

We recommend reaching out at least 4–6 weeks before your required date. This allows sufficient time for design, revisions, production and shipping. Larger or more complex projects may require additional lead time.

One of our biggest advantages is our flexible production network. Many of our products can be produced in significantly lower quantities than traditional manufacturers, making custom projects more accessible for intimate celebrations and smaller businesses.

Yes. We offer custom design services for clients who need help developing their ideas. Design fees are quoted separately and include up to two rounds of revisions unless otherwise stated.

Not at all. We work with both brands and individuals, creating everything from corporate PR kits and product launches to weddings, birthdays, baby showers and bespoke celebrations.

Yes. Shipping arrangements can be discussed depending on the project requirements. Please contact us.

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Where production capacity allows, we'll do our best to accommodate urgent requests. Expedited production and shipping fees may apply.

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Absolutely. If your artwork is already production-ready, we'll review the files, advise on any necessary technical adjustments and prepare them for manufacturing.

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Once artwork has been approved and production has begun, changes are generally no longer possible. Any amendments requested before production starts may incur additional charges depending on the scope of work.

We work with a trusted network of production partners, both locally and overseas, selected for their quality, flexibility and ability to support custom projects with lower minimum order quantities.

That's perfectly okay. Many projects start with just an idea. During our consultation, we'll help you explore possibilities and recommend suitable concepts based on your budget, timeline and goals.